Privacy Notice
Privacy Notice
Thank you for visiting our website operated by skinkfy.com (the "Company"). We are committed to providing an exciting and secure online shopping experience, along with a high level of personal service that represents the Company. This commitment includes respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from you and about you when you visit our website (each, a "Site"). The Sites and all features and functionalities therein are collectively referred to as the "Services." This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.
By using the Services, you consent to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you accept the Terms of Use that are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect? A: The Company may collect information from or about you in the following ways:
From your interactions with the Company: We collect information about you, your transactions, and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletters or email lists, participate in contests, sweepstakes or other promotions, participate in a product review, survey or other similar programs, send a gift or virtual gift card to someone, or otherwise contact us.
If you make a purchase from us, we may also collect your billing address.
Information you provide about a third party: If you send a communication to someone else through the Services, we may collect information such as that person’s name, phone number, email and/or shipping address.
Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript and other technologies to collect certain non-personal information about visitors to our Site, users of our online Services and interactions with our emails and online advertising, and to enable the Company to monitor analytics and certain statistical information. For example, we may collect information such as browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or other unique identifier, sites visited before arriving at our Site, time spent viewing or using the Site, number of times you return or other browsing or Site usage data, emails we send that you open, forward or click through to arrive at our Site. Collecting this information and associating it with your personal information helps us personalize our Site and enhance your online shopping experience by remembering your preferences during a visit to a particular Site, and to identify features, promotions, advertisements and offers that may be of particular interest to you and to retarget online and mobile advertising to you across the computers or devices you use.
From third-party sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically (such as information to verify or update your address or other demographic information), or when you connect with the Company through a third party (including social networks) based on your registration and privacy settings of those third-party sites.
Combination of information: We may combine the information we receive from or about you, including information you provide and information we collect automatically through the Site, as well as information about other computers or devices you use, with information we collect or receive about you from other online and offline sources, or from other third-party sources.
Third-party analytics and advertising: We may also use third-party advertising, analytics and tracking tools to better understand who uses the Site, how people use the Site, how to improve the effectiveness of the Services and related content, and to help us, or help those third parties, serve more targeted advertising to you on the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, flash cookies or other technologies to collect and store non-personal information. They may also combine the information they collect from your interaction with the Site with information they collect from other sources. We do not have access to or control over the use of cookies or other tracking technologies by these third parties.
Q: What are my tracking options? A: Some parts of the Site require the use of cookies. By registering and using the Services, you consent to the use of cookies. If you do not accept the use of cookies, you cannot use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide you with the Services:
Strictly necessary cookies – These cookies are essential to enable you to navigate and use the features of a website and without them the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status during your visit and to manage your shopping cart.
Performance cookies – These cookies collect information about how visitors use the Services, for example, which pages they visit and whether they receive error messages. This information does not personally identify you and is used in aggregate form to improve our Services.
Functionality cookies – These cookies allow us to remember certain choices you make about how you like to use the Services and to provide you with a more personalized experience, for example, your shipping country and currency preferences.
Targeting cookies – These cookies are used to deliver online advertising that is relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, see the Internet-based advertising section below.
Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected on other computers or devices you may use.
To understand your choices regarding receiving more relevant advertising or to manage your settings, see the information below:
For more information on how to manage privacy and cookie settings and how to opt out of third-party advertising cookies, you can visit the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices and follow the instructions on how to opt out. For instructions on how to specifically opt out of Criteo’s advertising services, please see Criteo’s Privacy Policy at www.criteo.com/us/privacy-policy.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/.
In addition, information about cookies, including how to refuse them, can be found at: www.allaboutcookies.org. On your mobile device, you can also adjust privacy and advertising settings to control whether you wish to receive more relevant advertising.
We or our service providers may also use Flash cookies (also known as Local Shared Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be incorporated into your computer or downloaded or installed by you onto your computer. We use these technologies to personalize and enhance your online experience, facilitate processes and personalize and store your preferences. Flash cookies can help visitors to our Site, for example, set volume preferences associated with a video experience, play games or complete surveys. They help us improve our websites by measuring areas of greater interest to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please note that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Q: How does the Company use the information collected? A: The Company may use the information we collect about you and from you for one of the following purposes:
- To validate, confirm, verify, deliver, install and monitor your order (including processing credit card transactions, arranging shipping, managing returns and refunds, maintaining a record of purchases made and contacting you regarding your orders, including by telephone) or to assist you with products purchased from us.
- To improve your online shopping experience, including as a way to recognize you and welcome you to the Site.
- To send you catalogs, information, newsletters, promotional materials and other offers from the Company or on behalf of our partners and affiliates.
- To provide you with personalized Site content, targeted offers, promotions and advertising on the Site, on other third-party sites or apps, or via email, text messages, that are offered by the Company or other marketing partners that may be of interest to you.
- To improve our Sites, products/services, customer service and customer shopping experience.
- To use your data in non-specific aggregate form for analytical and demographic purposes.
- To protect the security or integrity of the Site and our business, for example protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing exposure risk, including identifying potential hackers and other unauthorized users.
- To contact you when necessary or upon request, including responding to your questions and comments and providing customer support.
- As otherwise described at the time of data collection.
Q: Sharing information: with whom does the Company share it? A: The Company may share the personal information we collect about you in the following ways:
Company affiliates: We may share the information collected within the companies affiliated with the Company and with any future additions to the family of companies affiliated with the Company.
Co-marketing partners: Certain areas of the Services may be provided to you in association with third parties, such as companies that offer products and services, rewards programs, joint selling programs, contests, jointly sponsored promotional campaigns and other events. Such Services will identify the third party. If you choose to register for products and/or services provided during the Services, you will provide your information to both the Company and the third party, or the Company may directly share your information with the third party so that it can fulfill its obligations related to the products and services provided together with our products and services.
Other third parties: The Company may share your information with selected partners, affiliates and other third parties that we believe may have offers or be of interest to you.
Legal disclosures; Security: The Company may transfer and/or disclose information it receives about you to comply with a legal obligation, to provide information to government authorities in accordance with applicable law and when we believe in good faith that the law requires it. We also reserve the right to share information with law enforcement and other companies for protection against fraud and credit risk reduction, to detect technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to protect the rights, property, safety or protection of third parties, users of the Services, the Company or the public.
Sale of the company: In the ordinary course of our business, we may sell or purchase assets. If another entity acquires the Company or part of its family of affiliated companies, the information we have collected about you may be transferred to that entity. In addition, if bankruptcy or reorganization proceedings are initiated by the Company or its family of affiliated companies, such information may be considered an asset of the business and may be sold or transferred to third parties. In the event of a sale or transfer, we will make reasonable efforts to seek to require the transferee to use the personal information provided through this website in accordance with this Privacy Policy.
Service providers: We use third-party service providers to perform certain services on our behalf when the information is necessary for the performance of their duties.
Anonymous or aggregate non-personal information: We may also share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners or other third parties for marketing, analytics or other legitimate purposes. This type of non-identifiable and aggregate information cannot be used to personally identify you.
SMS and notification marketing (if applicable): By entering your phone number at checkout and initiating a purchase, subscribing to our subscription list or using a keyword, you consent to us sending you SMS notifications (for your order, including abandoned cart reminders) and marketing offers via SMS. SMS marketing messages will not exceed X per month. You can unsubscribe from future SMS messages by clicking the unsubscribe link. Sending text messages or using automations requires feeding phone numbers or recipient names into our importer. We retain and use this data to show you analytics and campaign results, including message delivery status, send status and, in some cases, whether the purchase led to a sale. If you choose to use our link shortener in SMS messages, we will collect information on whether the link was clicked or not and use it to display results in your analytics. Any other third-party service you choose to use outside the scope of skinkfy.com (such as a third-party link shortener, GA tracking, etc.) will be subject to their specific third-party policies with which you must agree. Once SMS messages are sent, we will pass the data to our SMS messaging operator for delivery. Information is shared with our operator only when a marketing campaign is initiated. If recipients no longer wish to receive messages, they must reply to the message with STOP or contact us at the email address below to properly remove them.
Q: How can I view, update or delete my information? A: If you have made a purchase, you can also contact our Customer Service at the email address listed in the “Contact Us” section below to access or update any information.
You may also exercise your rights, in accordance with applicable laws, to request that we delete or restrict access to your personal data. We may need to retain data for legally permissible purposes and will explain this to you if necessary.
Q: What options do I have for receiving communications from the Company? A: If you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer our customers the option to “opt out” to prevent their information from being used for purposes not directly related to processing, fulfilling or delivering a product order. We offer you the following options if you prefer to “opt out” and not receive information or materials that we believe may be of interest to you:
Electronic promotional offers: At any time, you have the option to “unsubscribe” from promotional emails simply by clicking the “unsubscribe” link in any of the promotional emails you receive. In addition, if you have an online account, you can change your email preferences regarding emails from us by accessing the “Your Account” section of the website.
Direct mail promotional offers: If you wish to be removed from our printed catalog mailing list, contact a Customer Service representative via email to stop receiving printed catalogs.
Other contacts: In all cases, you can email us at the email address listed in the “Contact Us” section below.
Q: What are the California privacy rights? A: If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, send a written request to the following email address specifying that you want a copy of the Company’s “California Privacy Rights” notice: service@skinkfy.com. Please include “Attn: California Privacy” in the subject line of the email. We are not responsible for notices that are not properly labeled or sent, or that do not contain complete information. Please allow up to 30 days to process your request. You may send such a request once per year.
Unaffiliated third parties are independent of the Company and, if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those unaffiliated third parties directly.
Q: What about children's privacy? A: Protecting children's privacy is important to us, and the Site is not directed to children under the age of thirteen. We do not knowingly direct the Site to, or knowingly collect personal information from, such children. If you are under 18 years old, you are not authorized to use the Services. If the Company learns that a child under thirteen has provided personally identifiable information to the Site, it will make reasonable efforts to remove such information from its records. Parents should be aware that online parental control tools are available that can be used to prevent their children from providing information online without parental permission or from accessing material harmful to minors.
Q: What about security? A: We have taken certain physical, administrative and technical measures to protect the information we collect from our customers and Site visitors. Although we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures are infallible. When you enter sensitive information (such as credit card data) into our forms, we encrypt the transmission of such information using secure socket layer (SSL) technology.
Q: What about other websites? A: Our website may contain links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data or request information. The privacy policies of these other websites may be very different from ours. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of personal information you provide to or that is collected by such third-party sites.
Q: Where and for how long is my data stored? A: Your personal information may be stored and processed on servers located in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong. The servers and databases in which the information may be stored may be located outside the country from which you access this website, in a country where data protection laws and other laws may differ from those of your country of residence. Your personal information may be disclosed in response to requests or inquiries from government authorities or to respond to judicial proceedings in the countries where we operate. You consent to such cross-border transfer of your personal information.
Personal information we collect, access or process will be retained only for as long as necessary to fulfill the purposes for which it was collected, for legitimate business purposes, or as required or permitted by law. Personal information that is no longer necessary to fulfill the identified purposes will be destroyed, deleted or anonymized.
Q: What if I live abroad? A: Our digital operations are conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to the transfer, processing and storage of your personal data in the United States/Canada/Hong Kong, and permit the Company to use and collect your personal information in accordance with this Privacy Policy.
Q: How does the Company communicate changes to this policy? A: Any changes to our Privacy Policy will be posted here, so that you can always know what information we collect, how we may use this information and whether we may disclose it to third parties. Your continued use of the Site after posting changes to these terms means that you accept such changes.
Q: Who should I contact if I have additional questions or concerns about this policy? How can I file complaints? A: We are happy to answer any questions or concerns regarding our privacy practices. Feel free to contact Spriteliving Limited Customer Service via email at service@skinkfy.com. For all unsubscribe requests, contact service@skinkfy.com. For privacy-related questions, contact service@skinkfy.com.
We are transparent about the ways we collect and use personal information and welcome your questions and concerns. If you have concerns or complaints about how we handle your personal information, please contact us at service@skinkfy.com. To the extent you believe we have not addressed your concerns or if you choose to do so, you have the right to file a complaint with a supervisory authority in the country where you reside and/or in the United States. You may contact the United States Federal Trade Commission regarding your concerns. For more information, visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.