Frequently Asked Questions

Frequently Asked Questions

How do I place an order? To place an order:

  1. Complete adding the items to your cart

  2. You can choose to proceed through our website checkout or via PayPal.

    • If you want to continue through our website checkout, click the green “Checkout” button located on the right side of the screen.
    • If you want to continue via PayPal, click the PayPal button.

  3. You will be taken to our customer information page. You will be asked to enter:

    • Email address
    • Name
    • Address

  4. If you have a valid discount code, you can enter it in the “Discount” field located on the right side of the screen. Make sure to click the “Apply” button to calculate and apply the discount to your order.

  5. Continue by clicking the “Continue to shipping method” button. Make sure you have entered the correct shipping address (if different from the billing address). Once completed, click “Continue to payment method”.

  6. You will need to enter your payment details. You will have the option to indicate that the shipping address and billing address are the same, if applicable.

  7. Once the form is completed, click the “Complete order” button. You will be taken to a screen that provides an order summary along with an on-screen order confirmation, as well as a second confirmation via email.

If you encounter any difficulties during the purchase process, feel free to contact our customer service by emailing us at service@skinkfy.com.

What to do if items are missing or if I receive incorrect products? For missing items or incorrectly shipped products, contact us via email at service@skinkfy.com. Provide your transaction reference number (Order #) and proof (the image file should be under 1 MB). We will be happy to reship the correct item at no additional cost and we will not ask you to return the incorrect item! You can keep it as a gift from us.

How do I know my order has been successfully placed? You will receive an email confirmation containing your order number and purchase details.

I would like to change the items ordered. What should I do? Order changes are allowed until 11:00 PM (PDT, -7 GMT) on the same day the order is placed. You can contact us via email at service@skinkfy.com to request a change.

How do I add items to my cart? To add items to your cart: Go to the page of the item you are interested in and select the item preferences. When you click the “Add to cart” button, you will be taken to the “Cart” page. Enter the quantity of the item you wish to purchase in the “Quantity:” field next to the item image. After entering the quantity, you can continue shopping or proceed with the order.

How can I see what is in my cart? To view the contents of your cart, click the cart icon at the top of the site page. Once you have clicked this icon, you can easily modify the quantity of items you wish to purchase by updating the number shown. You can also remove any item from the cart by clicking the “Remove” link below the item quantity.

How do I remove items from my cart? First, click the “Cart” icon in the top right corner of the screen. This will allow you to view all items in the cart. Once you have identified the item you wish to remove, click the “Remove” link below the item quantity. The item will be automatically removed and the page will update to reflect the change.

How do I edit the quantity of an item in my cart? First, click the “Cart” icon in the top right corner of the screen. This will allow you to see all items in the cart, along with the quantities you have chosen for each item. To modify the quantity of an item in the cart, move the cursor over the “Quantity” field for the item and enter the desired quantity. Once done, the quantity and associated amount (if applicable) will be automatically updated and the correct cost will be displayed on the right side of the screen.

Which browsers are recommended for this site? Google Chrome, Safari, Firefox, Internet Explorer

What are the payment options? We accept four major credit cards (MasterCard, Visa, American Express and Discover), PayPal and Apple Pay.

How do I pay with PayPal? PayPal is the easiest online payment method. Once you have added all items to your cart and are ready to complete the transaction, click the “PayPal” button. You will be redirected to the PayPal site. Make sure to enter the correct details for a quick and hassle-free payment.

How do I use a discount code? To use a promotional code, follow these steps:

  1. Choose the item you wish to order and click the green “Proceed to Checkout” button.
  2. You will be taken to the customer information page where you will need to fill in the required details.
  3. You will see a “Discount” field in the top right corner of the page.
  4. Enter the discount code and click “Apply”. Verify that the discount has been correctly applied by checking the summary below.

What is your return and exchange policy? Please refer to our Return Policy for more details. Our customer service is available 24 hours a day, 7 days a week. We will respond to your request as quickly as possible.

How do I return an item? You can contact us through our support channel at service@skinkfy.com for more information.

What is your cancellation policy? Order cancellation is allowed until 11:00 PM (PDT, -7 GMT) on the same day. After that time, we will no longer accept cancellations. You can contact us via email at service@skinkfy.com to request cancellation.

Is it safe to order online? Yes. We take great care of the information you provide us when placing an order in our online store (or through other channels). The server hosting our store encrypts the transmission of all credit card and customer personal data using the SSL (Secure Sockets Layer) protocol, the standard for security on the Internet.

Is it safe to use my credit card on your website? To ensure a secure payment process, our website uses a credit card processor for a secure internet payment gateway, keeping all data encrypted with AES-256.

Are my personal information kept private? All information you share with us is private and confidential. We will never share, rent or sell your personal information without your consent, except when required by law.

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